For the Contact Centre and Voice Teams
A real time view of your customers' experience.
Traditional voice remains the primary contact point between a brand and its customers, yet many companies remain largely in the dark about their success in consistently and efficiently enabling voice services.
Whitehook addresses this gap through identifying the customer journeys in which business's need to excel and then deliver automated, virtual customer interactions into these contact points. The output is real time visibility of how they are performing with context to assure issues are quickly resolved.
of organisations view customer experience as a competitive differentiator
of customers are still handled through traditional voice & IVR channels
of organisations seldom or never review their IVR
are in the dark about customer feedback on these services